Frequently Asked  Questions

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If you have any questions or comments, please contact us at:

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FREQUENTLY ASKED QUESTIONS

When was The Pageant renovated?

Trick question!!!......and a common misconception. The Pageant Nightclub was built from the ground up specifically as a live music venue and opened for the first time on October 19, 2000. The name is the only remnant from the long-gone Pageant movie theater which was located about 3 blocks further east on Delmar from our location.

Tickets can be purchased at The Pageant Box Office, in The Halo Bar, at all Ticketmaster outlets, by calling Ticketmaster (314.421.4400) or on the internet (www.ticketmaster.com). The Pageant Box Office is open Monday through Saturday from 11am until 7pm (open later on show nights). If an event is scheduled for a Sunday, the Box Office opens three hours prior to doors.  When the box office is closed, tickets to upcoming shows can still be purchased in the Halo Bar until midnight (see Halo Bar page for hours of operation).  Tickets purchased with cash from The Pageant Box Office or The Halo Bar are discounted to exclude transaction fees.   

To order tickets by phone, please call Ticketmaster (314.421.4400). The Pageant Box Office cannot sell tickets by phone.

If you’ve made arrangements to pick up your tickets at Will Call, your tickets will be available one (1) hour before the doors open on the day of the show. Tickets will not be available before this time. You will need to present your valid photo ID and the credit card used to purchase the tickets in order to receive the tickets. If you have purchased tickets for use by another person, please contact Ticketmaster (314.421.4400) before the show date in order to request a Will Call name change and verify the tickets will be held under the other person’s name.

General Admission (GA) seating means that any seating other than reserved is available on a first come basis. Depending on when you arrive, the GA seating may already be taken, therefore standing room only may apply. GA tickets do not guarantee seating. You may notice that your GA ticket has numbers appearing in the “row” and “seating” lines on the ticket. These numbers do not represent a specific seat, as they are used for Ticketmaster’s tracking purposes only.

Seating arrangements vary based upon the type of event (please see below). If seating is important to you, it is best to ask about the specific event when you purchase tickets.

The main floor is more often than not set up in a cabaret style which is all general admission – tables, rails, chairs and stools are available on a first come basis. Some events will have very limited seating. Again, if seating is important to you, it is best to ask about the specific event when you purchase tickets.

If the balcony is open, there are reserved seats available for purchase as well as a general admission area behind the reserved seats which is open to whoever claims them first. However, you must be 21 years old or older to enter the balcony.

The Pageant is designed so that everyone inside the venue can easily see the stage. Seating depends on the individual show. If you are 21 years old or older, you are able to take advantage of Early Entry through The Halo Bar (see below). For a sold out show, it is not uncommon for lines to form outside early in the day. Other times, you could arrive at show time and still find a preferred spot. It is really up to each person attending the event and their personal preference.

How can I take advantage of The Halo Bar’s “Early Entry”?

The Halo Bar opens at 5pm on show nights. Ticket holders inside The Halo Bar are able to enter The Pageant just before doors to the general public are opened. Since The Halo Bar holds a relatively small number or people, those patrons are able to have their choice of the general admission area(s) inside the venue. Once The Halo Bar fills to capacity no additional entries are allowed. Please remember that you must be 21 or older to enter The Halo Bar.

Please contact The Pageant Box Office (314.726.6161) prior to the day of the event if you need to make special arrangements (disabled seating, etc.). Please give us as much advance notice as possible so we have time to respond to your request.

We open the balcony on a “case by case” basis depending on the artist, the show set up, the expected attendance, etc. This information is available when purchasing tickets so please feel free to ask. Also, please remember that you must be 21 or older to enter the balcony.

When a show is sold out, it means there are no longer tickets available. So if you haven’t already purchased tickets, you will not be able to attend the sold out show. Unlike some venues, we do not usually hold back ticekts for release at the last minute.

Everyone must have a valid ticket in order to enter The Pageant. If your ticket was purchased by phone or on-line with Ticketmaster, and you are the person who purchased the ticket, there is a chance that we can find it in the system. Please proceed to The Pageant Box Office for assistance. However, if your ticket was purchased at a Ticketmaster outlet or The Pageant Box Office there is no record which ties the purchase to you personally. You will need to purchase another ticket if you are unable to retrieve your original ticket, but please be aware that if the event is sold out you will not be able to purchase additional tickets.

Smoking inside The Pageant varies depending on the event. We normally allow smoking unless the artist specifically requests a “non-smoking” show or if the main floor is set up with reserved seats. In these cases, The Halo Bar is usually open for smoking to those who are 21 years old and older and can be accessed directly from The Pageant without going outside. We discourage cigar and pipe smoking.

Credit and debit cards are accepted at the bars in both The Pageant and The Halo Bar. Band merchandise booths usually accept cash only. There are ATM’s conveniently located inside The Pageant, The Box Office and The Halo Bar.

What happens if I leave my credit or debit card at the bar?

The Pageant and The Halo Bar sell packaged snacks (pretzels, peanuts, chips), but this is the extent of the food we carry. Customers are able to bring food (no drinks) into both The Pageant and The Halo Bar, or have it delivered to The Halo Bar. The Halo Bar has a menu book of local restaurants, or visit
The Loop website for additional information.

The minor surcharge is a $2.00 fee collected at the door on most shows from patrons who are under the age of 21. Since we incur additional expenses presenting “all ages” events, this fee helps us offset these costs and continue to provide entertainment for all.

The Pageant and The Halo Bar are both available for rental. Please contact Leslie Ramsey (314.726.6161 x17) for additional information.

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PARKING

The Pageant has free parking on the lot directly behind our building.  Additional free parking is available on the Metrolink's Delmar Station Park-n-Ride lot, which is directly across Rosedale Avenue from our north parking lot. 

Parking in any other areas should be considered carefully.  Please check thoroughly for any signs or postings.  The signs may not be large or easily seen, yet it is YOUR responsibility if you park on private premises.  Some property owners may charge a fee and others may tow illegally parked vehicles.

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SEATING

Seating will vary depending upon the event (see frequently asked questions above).  Below are seating charts for balcony reserved, main level cabaret-style seating and main floor reserved seating.  If the main level is a general admission area, seating is not guaranteed.  Please note that at the majority of our events minors (those under 21 years of age) will be physically separated from those consuming alcoholic beverages.

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