Important COVID-19 Re-opening Information
Glimmer of Normalcy Series
Effective 9/22/2020

As the global COVID-19 situation is continuously evolving, The Pageant is constantly monitoring all aspects of this crisis to ensure the safety of our team members and guests. After much thought and careful planning, we are ready to re-open with limited events at reduced capacity.

We are very excited to welcome you back! The Pageant’s most important priority is to protect the safety, health and well-being of our employees, artists and public. We have adopted preventive measures recommended by the City of St. Louis Health Department and the Centers for Disease Control and Prevention. We have instituted confidential individual wellness checks, proper respiratory etiquette, hand hygiene and physical distancing, along with providing personal protective equipment for staff use while on premises. In addition, all who demonstrate COVID-19 symptoms, or who have been in contact with someone who has either tested positive or displayed symptoms, are not eligible for entry whether a customer, employee or artist. The Pageant has implemented, and continues to practice, increased cleaning regimens.

Disclaimer: All venue initiatives to prevent the spread of COVID-19 are strictly followed and enforced. Those on premises are subject to compliance with all venue safety procedures and protocols. Non-compliance will result in refused entry or ejection from venue without refund. Upon purchasing tickets for our events, you acknowledge and agree to adhere to all venue policies.

For more information on COVID-19 and recommended guidelines, please click here.

Ticketing

All tickets, including ADA, are sold in groups of 2 or 4 reserved seats (no general admission) and are purchased online only through Ticketmaster . There are no in-person sales at our box office. When purchasing, you may choose digital tickets on your phone or will call pick up. If will call pick up, the purchaser must bring their valid photo ID to our box office on the day of the event to receive tickets. Purchaser’s ID is verified with ticket receipt upon entry into venue. Please note the following:

  • Tickets are not transferable or resaleable.
  • Purchaser must attend with group.
  • All group members must enter the venue together.
  • Purchaser receives all emailed customer communication and is responsible for disseminating to their group.
  • As most seating is accessible, The Pageant’s Special Accommodations List is not available. Please note we are unable to provide golf cart rides.
  • Refunds issued, including fees, if event is canceled or at venue discretion if ticketholder does not satisfy COVID-19 entry wellness check.

Entry

All ticketholders enter the venue through Suite 100 (our retail store/coffee shop) on the east corner of the building. Suite 100 is closed for normal business and is used as venue entry to ensure privacy when completing confidential wellness checks. After metal detector and bag searches, all ticketholders are subject to COVID-19 entry screenings which include contactless temperature checks, verbal COVID-19 related questions and verification of proper face coverings. The final step is ticket scanning, ID checks and hand stamps. Even though all seating is reserved, we urge you to please arrive early to allow ample time for added safety entry procedures. Please note the following:

  • Please maintain at least 6’ physical distance from others while entering the venue.
  • Early Entry Programs (Halo Bar & Suite 100) are suspended.
  • Re-entry requires rejoining the entry line and repeating all COVID-19 entry procedures. Re-entry available for those over 21 years old only. No re-entry for those under 21 years old.
  • Standard venue prohibited items can be found here (item check not available).
  • Anyone presenting COVID-19 symptoms will not be permitted to enter the venue.
  • Temperature reading of less than 100.4F/38C along with successful completion of verbal COVID-19 related questions required for entry.
  • Acceptable face coverings required for entry and must be worn at all times unless enjoying a beverage at your seat.:
    • Cloth or paper face coverings required.
    • Gaiters, bandanas and full-face shields are not acceptable as primary or only face covering.
    • Face coverings must completely cover the nose and mouth.
    • Ticketholders may purchase disposable face coverings at entry for $1.00 (cash only). Please note our ATM’s are not available.
    • Children under 3 years old are not required to wear a face covering, but do need a ticket to enter the venue.

Seating

All seating groups are at least 6’ from each other and at least 12’ from the performers on stage. Please remain in your reserved seat unless entering/exiting, using your designated restroom or accessing your specific beverage station. Unfortunately, standing, gathering and dancing are not permitted. As there is no GA seating/standing, please do not block the view of other guests. You will access your seats by following the directional aisles. To keep lines short and moving quickly, restrooms and beverage stations are designated based upon seating location. Please only use your seating group’s specified areas. Summary pamphlets outlining safety protocol, designated restrooms and beverage stations, plus beverage choices provided on each customer seat. Please note the following:

  • Please maintain at least 6’ physical distance from others when not seated.
  • Seating group areas are marked for clarity.
  • Use directional aisles at all times when not in your reserved seat.
  • No casual standing or gathering.
  • No dancing.
  • Standing/dancing at your seat during performance is not permitted.

Beverage Stations

Beverage stations are located on both floors inside the venue and are at least 12’ from each other. Please only use your seating location’s designated beverage station (see seating information above). Beverage choices are streamlined and available at all locations, however packaged snacks are not offered. We accept cash and credit/debit but are not holding open tabs. Please note the following:

  • Please maintain at least 6’ physical distance from others when purchasing beverages.
  • All beverages served in single use containers.
  • All beverages poured into open mouth plastic cups.
  • Individually wrapped straws available upon request.
  • Contactless credit/debit payment available.
  • No tabs.
  • ATM’s are not available.

Venue Safety

The Pageant has been modified to provide a COVID-19 safe environment for all on premises. Full decontamination and thorough cleaning/sanitizing of entire building takes place before and after each event. Frequent cleaning/sanitizing of high touch areas and shared surfaces has been adopted. All cleaning, sanitizing and disinfectant products used are approved by the Environmental Protection Agency. Our HVAC systems have been adjusted to completely cycle fresh air 6 times per hour. Hand sanitizing stations are located throughout the venue for guest, staff and artist use. Additional safety protocols include frequent hand washing, use of proper face coverings and gloves, along with the installation of plexiglass dividers.  Directional instructions are found throughout the venue through floor markings, signage and pamphlets. Our team is here to help so please don’t hesitate to ask should you have questions. You can contact us at pageantinfo@thepageant.com Please note the following:

  • Artists merchandise is not available for purchase.
  • Meet and Greets are suspended.
  • Coat/Item Check services are not available.
  • Water drinking fountains are disabled.
  • ATM’s are not available.
  • Doors propped open when possible.
  • Restrooms limited to 2 people at one time.
  • Plexiglass dividers between staff and customers located inside Suite 100 (for entry) and at all beverage stations.
  • Suite 100 closed for normal business (venue entry only).
  • Halo Bar closed.
  • Pageant staff and artist teams subject to all venue safety and health standards, procedures and protocol.
  • Again, our team is here to help make your experience a positive one so don’t hesitate to reach out!

 


REFUND POLICY
Effective 05/01/2020

While we hope your circumstances will allow you to hang on to your tickets for rescheduled shows, we understand that’s not always possible so refunds are available for those who can’t attend the new dates.

Show is Rescheduled (with new date announced)

There is a 30-day refund window from announcement of new date. If the new date was announced prior to 05/01/2020, then you will have until 05/31/2020 to request a refund.

Show is Postponed (but without a new date announced)

A 60-day wait period applies from the date of postponement.  If a new date has not announced by the end of those 60 days, you then have 30 days from that point to request a refund.  If the new show date is announced during the initial 60-day waiting period, the 30-day refund clock starts when that new date is announced.

Show is Cancelled

All tickets purchased online via Ticketmaster will automatically be refunded, including fees.

Special Notice for those who purchased tickets at our Box Office

Our box office, located at The Pageant (6161 Delmar Blvd, St. Louis, MO 63112) will resume limited hours starting Tuesday, May 19th, 2020 to allow patrons to claim their refunds for tickets purchased in person.

Hours are as followed:
Tuesdays – 3:00pm to 7:00pm
Fridays – 11:00am to 3:00pm
Mondays, Wednesdays, Thursdays, Saturdays, Sundays – CLOSED
*Please note: we will be closed on the following days: Friday, December 25th and Friday, January 1, 2021. *

Please bring your ticket(s), a valid photo ID, and the credit/debit card used to make the purchase (if applicable) when coming to claim your refund. If you purchased tickets in Suite 100 and transferred them to someone else, please have them transfer their ticket back to you in order to obtain a refund.

Reminder

All refund requests must be made through original point of purchase by the person who purchased the tickets.

 

COVID-19 SHOW UPDATES
Events affected by the COVID-19 pandemic

Postponed shows – keep your tickets to the original date. They will be honored at the new date.

Originally scheduled in March
3.13 Mindy Smith at Blueberry Hill Duck Room – postponed. New date TBA. – Refunds available until 11/27/2020.
3.14 Joe Russo’s Almost Dead at The Pageant – postponed to August 28, 2021. – Refunds available until 9/16/2020.
3.15 Joe Russo’s Almost Dead at The Pageant – postponed to August 29, 2021. – Refunds available until 9/16/2020.
3.16 Dermot Kennedy at The Pageant – postponed to August 8, 2021. – Refunds available until 7/22/2020
3.20 Black Joe Lewis & The Honeybears at Blueberry Hill Duck Room – postponed. New date TBA. – Refunds available until 9/24/2020.
3.20 Welcome to Night Vale at The Sheldon – postponed to May 20, 2021. – Refunds available until 8/21/2020.
3.21 We Banjo 3 at Delmar Hall – postponed. New date TBA. – Refunds available until 7/30/2020.
3.27 Black Pumas at Delmar Hall – postponed to April 30, 2021 at The Pageant. – Refunds available until 9/11/2020.
3.28 Sean Canan’s Voodoo Grateful Dead at Delmar Hall – postponed. New date TBA. – Refunds available until 8/25/2020.
3.28 Daniel Donato at Blueberry Hill Duck Room – postponed. New date TBA. – Refunds available until 7/30/2020.
3.30 Dillon Francis and Yung Gravy at The Pageant – postponed. New date TBA. – Waiting period ends 12/04/2020.

Originally scheduled in April
4.01 Graham Nash at The Pageant – postponed. New date TBA. – Refunds available until 7/31/2020.
4.03 Poi Dog Pondering at Delmar Hall – postponed to April 24, 2021. – Refunds available until 9/27/2020.
4.08 The Disco Biscuits at The Pageant – postponed to May 5, 2021. – Refunds available until 7/12/2020.
4.09 Katie Pruitt at Blueberry Hill Duck Room – postponed. New date TBA. – Refunds available until 10/25/2020.
4.11 Dance Gavin Dance at The Pageant – postponed to April 14, 2021. – Refunds available until 7/29/2020.
4.16 Walk Off The Earth at The Pageant – postponed to February 12, 2021. – Refunds available until 7/31/2020.
4.17 Soccer Mommy at Delmar Hall – postponed. New date TBA. – Refunds available until 7/30/2020.
4.18 Lauren Sanderson at Blueberry Hill Duck Room – postponed to April 17th, 2021. – Refunds available until 9/05/2020.
4.19 Last Podcast On The Left at The Pageant – postponed to May 28, 2021. – Refunds available until 8/13/2020.
4.19 Concert for ‘Ike’ Haislar at Delmar Hall – postponed. New date TBA.
4.24 Drive-By Truckers at The Pageant – postponed. New date TBA. – Refunds available until 10/18/2020.
4.25 Beth Hart at The Pageant – postponed to February 13, 2021. – Refunds available until 6/03/2020.
4.26 Trevor Hall at The Pageant – postponed to April 22, 2021. – Refunds available until 8/23/2020.
4.29 Beach Bunny at Delmar Hall – postponed. New date TBA. – Refunds available until 7/30/2020.

Originally scheduled in May
5.01 Story of the Year at Delmar Hall – Postponed to August 20, 2021. – Refunds available until 12/06/2020.
5.02 Story of the Year at Delmar Hall – Postponed to August 21, 2021. – Refunds available until 12/06/2020.
5.02 Brian Culbertson at The Pageant – postponed to May 1, 2021. – Refunds available until 10/21/2020.
5.04 Die Antwoord at The Pageant – postponed to May 24, 2021. – Refunds available until 7/18/2020.
5.04 Sick of it All + Agnostic Front at Blueberry Hill Duck Room – Postponed to April 24, 2021. – Refunds available until 9/12/2020.
5.09 Tennis at Delmar Hall – Postponed to May 9, 2021. – Refunds available until 8/07/2020.
5.15 The Mavericks at The Pageant – Postponed. New date TBA. – Refunds available until 7/30/2020.
5.15 The Mighty Pines at Delmar Hall – Postponed. New date TBA. – Refunds available until 7/30/2020.
5.16 Ratboys at Blueberry Hill Duck Room – postponed. New date TBA. – Refunds available until 11/27/2020.
5.17 They Might Be Giants at The Pageant – postponed to May 16, 2021. – Refunds available until 5/31/2020.
5.19 NPR’s Ask Me Another at The Pageant – postponed. New date TBA. – Refunds available until 7/31/2020.
5.22 Houndmouth at Delmar Hall – postponed. New date TBA. – Refunds available until 10/18/2020.
5.22 Southern Culture On The Skids at Blueberry Hill Duck Room – postponed to May 21, 2021. – Refunds available until 5/31/2020.

Originally scheduled in June
6.01 Circa Survive at The Pageant – postponed to February 6, 2021. – Refunds available until 7/10/2020.
6.02 Tegan and Sara at The Pageant – postponed. New date TBA. – Refunds available until 7/30/2020.
6.02 Weathers at Blueberry Hill Duck Room – postponed to March 3, 2021. – Refunds available until 7/22/2020.
6.03 The Airborne Toxic Event at Delmar Hall – postponed to February 23, 2021. Refunds available until 6/14/2020.
6.04 Barns Courtney at Delmar Hall – postponed. New date TBA. – Refunds available until 8/20/2020.
6.11 RAC at Delmar Hall – postponed. New date TBA. – Refunds available until 8/19/2020.
6.12 Nick Lowe at Delmar Hall – postponed. New date TBA. – Refunds available until 8/19/2020.
6.17 Milky Chance at The Pageant – postponed to May 6, 2021. – Refunds available until 9/23/2020.
6.22 Andrew Bird, Calexico, Iron & Wine at The Pageant – postponed. New date TBA. – Refunds available until 8/19/2020.

Originally scheduled in July
7.07 Louis Tomlinson at The Pageant – postponed to March 31, 2021. – Refunds available until 8/15/2020.

Originally scheduled in August
8.14 Wilco + Sleater-Kinney at St Louis Music Park – postponed to August 13, 2021. Refunds available until 8/09/2020.
8.22 Sibling Rivalry at The Pageant – postponed. New date TBA. – Waiting period ends until 01/12/2021.

Originally scheduled in October
10.10 Jon McLaughlin at Blueberry Hill Duck Room – postponed. New date TBA. – Waiting period ends 12/04/2020.

Cancelled shows – refunds are available at point of purchase.

3.12 Galactic at Delmar Hall – cancelled. – Refunds available until 3/12/2021.
3.12 Slow Pulp/Kevin Krauter/Divino Nino at Blueberry Hill Duck Room – cancelled – Refunds available until 3/12/2021.
3.13 Allen Stone at Delmar Hall – cancelled. Refunds available until 3/13/2021.
3.14 Ryan Hurd at Delmar Hall – cancelled. Refunds available until 3/14/2021.
3.14 Destroyer at Blueberry Hill Duck Room – cancelled – Refunds available until 3/14/2021.
3.15 Anna Burch at Blueberry Hill Duck Room – canceled – Refunds available until 3/15/2021.
3.16 Pilfers at Blueberry Hill Duck Room – cancelled – Refunds available until 3/16/2021.
3.18 Bob Weir at Stifel Theatre – cancelled – Refunds available until 3/18/2021.
3.19 Nathaniel Rateliff at Stifel Theatre – cancelled – Refunds available until 3/19/2021.
3.20 CAAMP at The Pageant – cancelled. – Refunds available until 3/20/2021.
3.20 Dumb People Town at Delmar Hall – cancelled. – Refunds available until 3/20/2021.
3.21 Thunderhead at The Pageant – cancelled – Refunds available until 3/21/2021.
3.21 The Burney Sisters at Blueberry Hill Duck Room – cancelled – Refunds available until 3/21/2021.
3.23 Wine & Crime at Delmar Hall – cancelled – Refunds available until 3/23/2021.
3.25 Big Gigantic at The Pageant – cancelled – Refunds available until 3/25/2021.
3.25 Control Top at Blueberry Hill Duck Room – cancelled – Refunds available until 3/25/2021.
3.26 The Brook & The Bluff at Blueberry Hill Duck Room – cancelled – Refunds available until 3/26/2021
3.27 Liquid Stranger at The Pageant – cancelled – Refunds available until 3/27/2021.
3.27 Rubi at Blueberry Hill Duck Room – cancelled – Refunds available until 3/27/2021.
3.28 Railroad Earth at The Pageant – cancelled – Refunds available until 3/28/2021.
4.01 SAINt JHN at Delmar Hall – cancelled – Refunds available until 4/01/2021.
4.02 Vanessa Carlton at Blueberry Hill Duck Room – cancelled – Refunds available until 4/02/2021.
4.03 Umphrey’s McGee at The Pageant – cancelled – Refunds available until 4/03/2021.
4.03 Phangs at Blueberry Hill Duck Room – cancelled – Refunds available until 4/03/2021.
4.04 Umphrey’s McGee at The Pageant – cancelled – Refunds available until 4/04/2021.
4.07 Hari Kondabolu at Blueberry Hill Duck Room  – cancelled. – Refunds available until 4/07/2021.
4.09 Grouplove at The Pageant – cancelled – Refunds available until 4/09/2021.
4.10 John Vincent III at Blueberry Hill Duck Room – cancelled. – Refunds available until 4/10/2021.
4.14 King Buffalo at Bluberry Hill Duck Room – cancelled. – Refunds available until 4/14/2021.
4.15 Shovels & Rope at Delmar Hall – cancelled. – Refunds available until 4/15/2021.
4.17 The Dollop at The Pageant – cancelled. – Refunds available until 4/17/2021.
4.18 The Hard Promises – A Tribute to Tom Petty at The Pageant – cancelled. – Refunds available until 4/18/2021.
4.20 NNAMDï at Delmar Hall – cancelled. – Refunds available until 4/20/2021.
4.20 Arms Akimbo and Mike Mains at Blueberry Hill Duck Room – cancelled. – Refunds available until 4/20/2021.
4.21 Surf Curse at Blueberry Hill Duck Room – cancelled. Refunds available until 4/21/2021.
4.22 Bombay Bicycle Club at Delmar Hall – cancelled. – Refunds available until 4/22/2021.
4.23 Old Crow Medicine Show at The Pageant – cancelled. Refunds available until 4/23/2021.
4.23 Tour de Fource at Blueberry Hill Duck Room – cancelled. – Refunds available until 4/23/2021.
4.24 Flying House at Blueberry Hill Duck Room – cancelled – Refunds available until 4/24/2021.
4.25 Flatfoot 56 at Blueberry Hill Duck Room – cancelled – Refunds available until 4/25/2021.
4.28 Criminal: The Podcast Live at The Pageant – cancelled. Refunds available until 4/28/2021.
4.29 Eden at The Pageant – cancelled. Refunds available until 4/29/2021.
4.30 Archers of Loaf at Delmar Hall – cancelled – Refunds available until 4/30/2021.
5.01 Lindsey Buckingham at The Pageant – cancelled. – Refunds available until 5/01/2021.
5.01 NRBQ at Blueberry Hill Duck Room – cancelled – Refunds available until 5/01/2021.
5.02 Tony Campanella at Blueberry Hill Duck Room – cancelled – Refunds available until 5/02/2021.
5.05 Mavis Staples and Patty Griffin at The Pageant – cancelled – Refunds available until 5/05/2021.
5.05 The Lemon Twigs at Off Broadway – cancelled – Refunds available until 5/05/2021.
5.07 Straight up with Stassi at The Pageant – cancelled – Refunds available until 5/07/2021.
5.07 Walker Hayes at Delmar Hall – cancelled – Refunds available until 5/07/2021.
5.08 Hamilton Leithauser at Delmar Hall – cancelled – Refunds available until 5/08/2021.
5.09 Justin Willman at The Pageant – cancelled – Refunds available until 5/09/2021.
5.11 slenderbodies at Blueberry Hill Duck Room – cancelled – Refunds available until 5/11/2021.
5.15 Lumet at Blueberry Hill Duck Room – cancelled – Refunds available until 5/15/2021.
5.16 The Devil Makes Three at The Pageant – cancelled – Refunds available until 5/16/2021.
5.16 Starset at Delmar Hall – cancelled. – Refunds available until 5/16/2021.
5.19 Sam & Colby at Delmar Hall – cancelled. – Refunds available until 5/19/2021.
5.24 Uncle Acid & The Deadbeats at Delmar Hall – cancelled – Refunds available until 5/24/2021.
5.27 Rufus Du Sol at The Pageant – cancelled – Refunds available until 5/27/2021.
5.28 Bayside at The Pageant – cancelled – Refunds available until 5/28/2021.
6.05 MeWithoutYou at Blueberry Hill Duck Room – cancelled – Refunds available until 6/05/2021.
6.06 Deon Cole at The Pageant – cancelled – Refunds available until 6/06/2021.
6.08 The Business at Blueberry Hill Duck Room – cancelled – Refunds available until 6/08/2021.
6.11 Wallows at The Pageant – cancelled – Refunds available until 6/11/2021.
6.12 As I Lay Dying at The Pageant – cancelled – Refunds available until 6/12/2021.
6.13 Hala at Blueberry Hill Duck Room – cancelled – Refunds available until 6/13/2021.
6.18 Brittany Howard at The Pageant – cancelled – Refunds available until 6/18/2021.
7.10 Lennon Stella at The Pageant – cancelled – Refunds available until 7/10/2021.
7.18 Big Thief at The Pageant – cancelled – Refunds available until 7/18/2021.
7.24 American Aquarium at Delmar Hall – cancelled – Refunds available until 7/24/2021.
7.26 Kraftwerk at The Pageant – cancelled – Refunds available until 7/26/2021.
9.01 Coheed and Cambria at The Pageant – cancelled – Refunds available until 9/01/2021.
10.07 Diet Cig at Blueberry Hill Duck Room – cancelled – Refunds available until 10/07/2021.