Covid-19

Important COVID-19 Information

Required by Artist COVID-19 Vaccination / Negative COVID-19 Test Requirement
The Pageant & Delmar Hall

Unless required by the artist performing that evening, you no longer need to provide proof of COVID-19 vaccination or a negative test for entry into The Pageant and Delmar Hall.  Additionally, while masks are still encouraged, they are now optional unless mandated by the artist. But be aware that some individual artists may still require stricter policies including proof of full COVID-19 vaccination or a negative test for entry, along with masks. Please check our website or social postings for the most up to date event information a few days in advance of the performance for any artist-requested changes.

PERTINENT INFORMATION ON COVID-19 DOCUMENTS (if Required by Artist)

If proof of COVID-19 Vaccination or a Professionally Administered (physician, clinic, pharmacy, etc.) Negative COVID-19 Diagnostic Test is required by the artist, it can be a physical paper copy or a digital copy/photo on your mobile device, along with a matching photo ID, to display upon admission. Antibody or self-administered at home tests will not be accepted.

COVID-19 documents must be fully visible and match photo ID.

Proof of Negative COVID-19 Clinical Test (not a home test) must contain the pre-printed name/info of the company that performed the test, the patient’s name, the date of the test and the result of the test.

Effective face coverings must completely cover the nose and mouth and must be worn at all times unless actively consuming food or beverage. Face shields, gaiters and bandanas are not acceptable as primary face coverings. If needed, customer face masks are available to purchase for $1.00 each.

Thank you for your continued cooperation and support.

For more information on COVID-19 and recommended guidelines, please click here.

REFUND POLICY
Effective 05/01/2020

While we hope your circumstances will allow you to hang on to your tickets for rescheduled shows, we understand that’s not always possible so refunds are available for those who can’t attend the new dates.

Show is Rescheduled (with new date announced)

There is a 30-day refund window from announcement of new date.

Show is Postponed (but without a new date announced)

A 60-day wait period applies from the date of postponement.  If a new date has not announced by the end of those 60 days, you then have 30 days from that point to request a refund.  If the new show date is announced during the initial 60-day waiting period, the 30-day refund clock starts when that new date is announced.

Show is Cancelled

All tickets purchased online via Ticketmaster will automatically be refunded, including fees.

Special Notice for those who purchased tickets in person at our location

Patrons may claim refunds for tickets purchased in person at our location in either Suite 100 or at our Box Offices during normal business hours. The Pageant’s Box Office is open every Tuesday and Friday from 10am until 2pm. Additionally, the Pageant and Delmar Hall Box Offices are open on show nights 2 hours prior to the event’s scheduled door time. Suite 100 is open on The Pageant show nights 2 hours prior to the event’s scheduled door time.

Please bring your ticket(s), your valid photo ID, and the credit/debit card used to make the purchase (if applicable) when coming to claim your refund. If you purchased tickets in person and transferred them to someone else, please have them transfer their ticket(s) back to you in order to obtain a refund.

Reminder: All refund requests must be made through original point of purchase by the person who purchased the tickets.

Events affected by the COVID-19 pandemic

Postponed shows – keep your tickets.

Originally scheduled in May 2020
5.17 They Might Be Giants at The Pageant – postponed to October 16, 2022. – Refunds available until 3/22/2022.

Originally scheduled in September 2021
09.16 Dinosaur Jr. at The Pageant – postponed to September 23, 2022. Refunds available until 11/07/21.

Originally scheduled in October 2021
10.06 The Toadies at The Pageant – postponed to October 5, 2022. Refunds available until 12/30/2021.

Originally scheduled in February 2022
02.08 The Black Angels at Delmar Hall – postponed to Monday, October 3, 2022. Refund available until 07/08/22.
02.24 Yola at The Pageant – postponed to Sunday, September 11, 2022. Refunds available until 02/14/22.

Originally scheduled in March 2022
03.10 Eric Johnson at The Pageant – postponed to Thursday, March 9, 2023. Refunds available until 02/26/22.
03.11 Gin Blossoms at The Pageant – postponed to November 4, 2022. Refund available until 04/15/22. 
03.13.22 Steve Vai at The Pageant – postponed to Monday, November 14, 2022. Refunds available until 02/18/22.
03.14.22 Colbie Caillat at The Pageant – postponed to Sunday, June 26. Refunds available until 05/04/22.
03.26.22 St. Paul & The Broken Bones at The Pageant – postponed to Thursday, August 25. Refund available until period ends 04/30/22.

Originally scheduled in April 2022
04.01 Barns Courtney at Delmar Hall – Postponed to Friday, October 28, 2022. Refunds available until 03/24/22.
04.23 Gov’t Mule at The Pageant – Postponed to Wednesday, September 21, 2022. Refunds available until 7/21/22.

Originally scheduled in September 2022
09.07 Wet Leg – Postponed to Monday, December 5, 2022. Refunds available until 7/21/22.

Cancelled shows – refunds at point of purchase.

2021 Shows
8.13 Midwest Avengers at Delmar Hall – cancelled – Refunds available until 8/13/2022.
9.13 AJ Mitchell at Delmar Hall – cancelled – Refunds available until 9/13/2022.
9.19 Dance Gavin Dance at The Pageant – cancelled – Refunds available until 9/19/2022.
10.12 Local H at Blueberry Hill Duck Room – cancelled. Refunds available until 10/12/2022.
10.14 Dashboard Confessional at The Pageant – cancelled – Refunds available until 10/14/2022.
10.22 Trick of the Trail – The Live Genesis Tribute at Delmar Hall – cancelled – Refunds available until 10/22/2022.
12.31 Maggie Rose at Delmar Hall – cancelled. Refunds available until 12/31/22.

2022 Shows
01.08 Velvet Goldmine at Blueberry Hill Duck Room. Refunds available until 01/08/2023.
01.14 Circa Survive at The Pageant – cancelled. Refunds available until 01/14/2023.
02.03 Wale at The Pageant – cancelled. Refunds available until 02/03/2023.
02.03 Railroad Earth at Delmar Hall – cancelled. Refunds available until 04/02/23.
02.07 Die Antwoord at The Pageant – cancelled. Refunds available until 02/07/2023.
02.09 Jamestown Revival at Delmar Hall – cancelled. Refunds available until 02/09/23.
05.20 Southern Culture On The Skids at Blueberry Hill Duck Room – cancelled. Refunds available until 05/20/23.
06.20 Welcome to Night Vale at The Pageant – cancelled. Refunds available until 06/19/23.