Please also view our House Policies. If your question is still not answered, feel free to give us a call at 314.726.6161 or use the Contact Form.

Where can I buy tickets to events at The Pageant?

Please visit the Ticket Info section.

Can I call The Pageant Box Office to purchase tickets?

No, The Pageant Box Office does not accept phone orders. You may order tickets via phone through Ticketmaster at 1-800-745-3000.

How does Will Call ticketing work?

Please visit the Ticket Info section.

How do I find out about new shows coming to The Pageant?

New shows are announced via our website, Facebook, Twitter and Mobile App every week. You can also sign up for our email list where we will send you weekly announcements of just announced shows.

For up to the minute news including cancellations, set times, opening acts, and other important information we recommend following us on Twitter and Facebook. Plus, we’re always giving away prizes such as autographed items and tickets to sold out shows.

What does it mean to have a “General Admission” ticket?

A limited number of tables, chairs, and stools are available for General Admission (GA). Seating is on a first come, first served basis. Please respect your fellow patrons – seat saving is strictly prohibited. GA tickets may require you to stand if all seats are taken. Please see Seating Maps for General Admission venue set up. You may notice that your GA ticket has numbers appearing in the “row” and “seating” lines on the ticket. These numbers do not represent a specific seat, as they are used for Ticketmaster’s tracking purposes only. General Admission tickets will show “GA-LTD SEATING” or “GA” on the ticket.

Are there places to sit at The Pageant?

Seating arrangements are based on the type of event and are determined on a show-by-show basis.

What should I do if I have special needs?

Please refer to our Special Needs Policy. If you need additional assistance, please contact The Pageant Box Office (314.726.6161) prior to the day of the event. Please give us as much advance notice as possible so we have time to respond to your request.

What is a valid form of ID?

All patrons wishing to enter 21+ sections must have a valid form of identification. In addition, ALL patrons must have a valid form of identification to enter events with age restrictions. We will deny entry to anyone presenting fraudulent identification. No refunds.

Acceptable Forms of Identification:

  • Valid Photo United States Issued ID
  • Valid Photo Passport
  • Original Birth Certificate (must have raised seal) along with another Current Photo ID

Unacceptable Forms of Identification (list not exhaustive)

  • School ID
  • Firearm/Conceal & Carry ID
  • Photocopy
  • Digital
  • Temporary Driving Permits which do not contain a photo or the State’s raised seal are no acceptable forms of identification for proof of age.
  • Other (Company’s Sole Discretion)

What is defined as a ‘small camera’ in your camera policy?

Generally speaking, ‘small cameras’ are defined as smaller than 5″, point and shoot cameras without a detachable lens or zoom capability.

Where should I park?

Please visit the Directions & Parking section.

What time should I arrive to get a good place to see the show?

The Pageant is designed so that everyone inside the venue can easily see the stage. Seating depends on the individual show. If you are 21 years old or older, you are able to take advantage of Early Entry through the Halo Bar. If you are under 21, Suite 100 also provides an Early Entry. For a sold out show, it is not uncommon for lines to form outside early in the day. Other times, you could arrive at show time and still find a preferred spot. It is really up to each person attending the event and their personal preference. Please respect your fellow patrons – seat saving is strictly prohibited.

How can I take advantage of Suite 100 and Halo Bar’s “Early Entry”?

Early Entry allows you to enter the venue prior to main doors. Please visit the Suite 100 (for those under 21) and Halo Bar (for those over 21) page for information on Early Entry.

Is food available in The Pageant and/or Halo Bar?

The Pageant and Halo Bar sell packaged snacks (Billy Goat Chip Company chips & honey roasted peanuts). Customers are able to bring food (no drinks) into both The Pageant and Halo Bar, or have it delivered to the Halo Bar. The Halo Bar has a menu book of local restaurants. You may also visit the Visit The Loop website for additional information.

Why is the balcony only open for certain shows?

The balcony is open on a show-by-show basis depending on the artist and expected show attendance. This information is known as soon as the tickets go on sale. Please see the Calendar page to determine if the balcony is open or closed. It is possible for the balcony to initially be closed, but later opened if ticket sales are beyond expectations. In this case, the balcony will be GA (21+) for GA shows & Reserved (All Ages) for Reserved shows.

What does “Sold Out” mean?

When a show is sold out, it means there are no longer tickets available. If you haven’t already purchased tickets, you will not be able to attend the sold out show. Unlike some venues, we do not usually hold back tickets for release at the last minute.

How did the show/balcony sell out 10 seconds after it went on sale?!?

Contrary to popular belief, shows do not sell out in 10 seconds. Or 5 minutes. Or even 10 minutes. So why do you sometimes receive the “tickets not available at this time” message immediately when a show goes on sale? In this case there are more people attempting to purchase tickets than tickets that are available. Not everyone will get through immediately – some times it comes down to the luck of the click of the mouse. A buyer has 5 minutes to purchase tickets or they will be released back into the system. This means if you keep trying there is a chance you could still pick up tickets. We will announce when the show is sold out – keep trying until then!

For shows with Reserved Balcony, it is not uncommon to have these seats sell out in under 5 minutes. They are always the first to go and more people are always attempting to purchase them than seats we have available.

What happens if I don’t have my ticket with me when I arrive for the show?

Everyone must have a valid ticket in order to enter The Pageant (This includes young children and babies. These individuals must also pay the $2 minor surcharge). If your ticket was purchased by phone or on-line with Ticketmaster, and you are the person who purchased the ticket, there is a chance that we can find it in the system. Please proceed to The Pageant Box Office for assistance. However, if your ticket was purchased at a Ticketmaster outlet or The Pageant Box Office there is no record which ties the purchase to you personally. You will need to purchase another ticket if you are unable to retrieve your original ticket, but please be aware that if the event is sold out you will not be able to purchase additional tickets.

Are credit and debit cards accepted at the bar? How about at the merchandise booth?

Credit and Debit Cards are gladly accepted in both the Halo Bar and the bars inside The Pageant, along with a matching photo ID. Whether or not band merchandise accepts debit/credit cards depends on the individual artist. ATM machines are located inside the merchandise room (Suite 100), The Pageant, Halo Bar, and The Pageant Box Office.

I used my debit card at the bar. Why is my transaction reflecting an incorrect amount?

When credit and debit cards are used at the bars, our system initially preauthorizes $25.00 to verify funds are available. It continues to preauthorize funds as your tab accumulates. Once the tab is closed, The Pageant releases the excess funds and processes the transaction for the accurate amount. However it can take your bank a few days to process the release of funds which is why it may look as if the incorrect amount was charged to your account. Your account should clear up in a few days.

What if I forget to close my tab?

All open tabs that are left at the bar after closing are charged to the card given including a gratuity of 18%.

I lost something at a show. Do you have it?

All lost and found items are held for thirty days during which you can retrieve them at Suite 100 or Halo Bar with a matching description. Please call the following day after 2pm to inquire about the item: 314.726.6161.

What is the “minor surcharge?”

The minor surcharge is a $2.00 fee collected at the door on most shows from patrons who are under the age of 21. Since we incur additional expenses presenting “all ages” events, this fee helps us offset these costs and continue to provide entertainment for all.

Can I rent The Pageant and/or The Halo Bar for private events?

Yes, both The Pageant & Halo Bar are available to rent. Please use the Contact Form to send your inquiry.

How do I obtain a refund if a show is cancelled?

Please return to your point of purchase with your ticket(s) to obtain a refund. If you purchased online or by phone through Ticketmaster, you will automatically be refunded. If you purchased via a Credit Card, please remember to bring the Credit Card with you. All refunds are given in the same manner they were purchased.

I am part of a non-profit organization/am holding a fundraiser, can you offer anything for donation?

Yes, we often do offer prizes/donations under certain circumstances. Please use the Contact Form to send your inquiry. We will get back to you as soon as possible.