Below is a list of frequently asked questions and additional information. Please also review our House Policies. If you are unable to find the information you need, please contact us at 314.726.6161 or use the Contact Form
How do I find out about new shows coming to The Pageant?
New shows are announced via The Pageant’s website, Facebook, Twitter, and Mobile App. You can also sign up for our email list to receive weekly announcements.
We recommend following us on Twitter and Facebook for up-to-the-minute news including cancellations, set times, opening acts, and other important information. Plus, we’re always giving away cool prizes!
Do young children/babies need tickets to the show?
Everyone, regardless of age, needs a ticket to enter the show. Please note that anyone under 21 years old pays a $2.00 cash minor surcharge at the door upon entry and must remain in the designated “under 21” section of the main floor. Those over 21 are welcome anywhere inside the venue, but are not able to bring beverages from the “over 21” section into the “under 21” section.
Where can I buy tickets to events at The Pageant and Delmar Hall?
Our box office is operating under limited hours to process refunds due to COVID-19. For details, click here.
The Pageant & Delmar Hall Box Offices
The individual venue Box Offices are only open on show nights beginning two hours prior to the scheduled door time. Suite 100 serves as the Box Office during all other times. Additionally, The Pageant Box Office or Suite 100 are open when tickets initially go on sale. Please note that phone sales are not available.
Suite 100 @ The Pageant Hours
Monday through Saturday: 10am to 6pm
Most The Pageant Show Sundays: 12noon to 6pm
*If open, Suite 100 will sell tickets until 11pm on show nights.
Halo Bar Hours
Most The Pageant Show Nights: 5pm to close
*If open, the Halo Bar will sell tickets until 11pm on show nights.
If you would like assistance in purchasing tickets online, please contact Ticketmaster Customer Service at 1.800.653.8000.
For more information on tickets, please see the Ticket Info section.
Can I call The Pageant Box Office to purchase tickets?
No, phone orders are not available. If you would like assistance in purchasing tickets online, please contact Ticketmaster Customer Service at 1.800.653.8000.
What does it mean to have a “general admission” or “GA” ticket?
A limited number of tables, chairs, and stools are available for general admission (or GA) tickets. Seating is on a first come, first served basis. GA tickets may require you to stand if all seats are taken. Please remember that seat saving is strictly prohibited. Please respect your fellow patrons by adhering to this policy.
Why does my General Admission ticket have a seat number?
You may have noticed that your GA ticket has numbers appearing in the “row” and “seating” lines of the ticket. These numbers are used for Ticketmaster’s tracking purposes and do not represent a specific seat. General Admission tickets will show “GA-LTD SEATING” or “GA” on the ticket.
Why is The Pageant’s balcony only open for certain shows?
The Pageant’s balcony is open on a show-by-show basis depending on a variety of factors. Typically, this information is known as soon as the tickets go on sale. However, it is possible for the balcony to initially be closed and opened later. In this case, the balcony will most likely be GA (21+) for GA shows and reserved (all ages) for reserved shows.
Please see the Calendar page to determine if the balcony is open or closed for the specific show of interest.
What does “sold out” mean?
When a show is sold out, it means tickets are no longer available. If you haven’t already purchased a ticket, you will not be able to attend the show. Unlike some venues, we do not hold back tickets for release at the last minute. However, there are occasions when artists release their unused tickets, at which time, they will become available for sale to the public.
If you are still interested in attending, we recommend you check Ticketmaster’s website for any TM+ resale tickets. Please note that this is the only way to purchase verified resale tickets.
How did the show/balcony sell out in 10 seconds after it went on sale?!?
Contrary to popular belief, shows do not sell out in 10 seconds. Or 5 minutes. Or even 10 minutes. So why do you sometimes receive the “tickets not available at this time” message immediately when a show goes on sale? In this case, there are more people attempting to purchase tickets than tickets available. Not everyone will get through immediately and sometimes it comes down to the click of the mouse.
Once a buyer selects their tickets, they have 5 minutes to purchase or the tickets will be released back into the system. This means if you keep trying, there is a chance you could still purchase tickets. We will announce when the show is sold out – keep trying until then!
For shows with a reserved balcony, it is not uncommon to have these seats sell out very quickly (under 5 minutes sometimes). The demand for these seats is often higher than the seats available.
How does will call ticketing work?
For those who purchase tickets in advance and choose will call delivery, tickets can be picked up on the day of the show at the Box Office, starting two hours prior to the scheduled door time. You must present a valid photo ID and the credit card used to purchase your tickets in order to pick them up.
Will call tickets must be picked up by the person who purchased the tickets. The Pageant and Delmar Hall cannot give tickets to third parties, no exceptions. If you would like to change the name of your will call order, please call Ticketmaster at 1.800.653.8000 and request a will call name change or log-in to your Ticketmaster account and click “transfer tickets”. Any name changes done via the phone system must be done 24 hours prior to the show.
What happens if I don’t have my ticket with me when I arrive for the show?
Everyone must have a valid ticket to enter The Pageant & Delmar Hall (this includes young children and babies). If you purchased your ticket online through Ticketmaster, there is a chance we can find your order in the system. Please see the Box Office for assistance.
If your ticket was purchased at a Ticketmaster outlet or our locations, there is no record which ties the purchase to you personally. If you are unable to retrieve your original ticket, you will need to purchase another one if available. Please be aware that if the event is sold out, you will not be able to purchase additional tickets.
I heard that a show was cancelled/rescheduled – is this true?! If so, how do I obtain a refund?
Unfortunately, shows do occasionally cancel or reschedule. Make sure you hear this information from us directly! When a show cancels or is rescheduled, information is updated across our website, Facebook, and Twitter. Be sure to follow us for the most up to date information.
Refunds are only provided if the headlining act cancels the show or if the show is postponed. Ticket exchanges are prohibited, no exceptions. If you are unable to attend the show and would like to resell your ticket(s), please consider Ticketmaster’s TM+ Program when available. Visit Ticketmaster’s website for more details.
When a show has been cancelled, refunds (including fees) are processed automatically if you purchased online through Ticketmaster. If you purchased in person at our Box Office or in Suite 100, please bring your ticket(s), along with your valid photo ID and credit/debit card used for purchase, back to us in order to request your refund. All refunds are given in the same manner as the tickets were originally purchased.
When a show has been postponed, all tickets for the original date are honored. If you are able to attend the rescheduled date, there is nothing for you to do. Simply attend the new date with your original ticket(s) and have a good time!
When a show is postponed and a new date has been announced, if you are unable to attend the rescheduled date, you have 30 days to request a refund through your original point of purchase. If you purchased online through Ticketmaster, the refund option is available when you access your tickets through your Ticketmaster account. If you purchased in person at our Box Office or in Suite 100, please bring your tickets, along with your valid photo ID and credit/debit card used for purchase, back to us in order to request your refund. All refunds are given in the same manner as the tickets were originally purchased.
When a show is postponed and a new date has not been announced, there is a 60 day waiting period before refunds are available. Once the 60 day waiting period expires, refunds are available upon request for the next 30 days. Please note: If a rescheduled date is announced within the 60 day waiting period, you will then have 30 days from the new date announcement to request a refund. If you purchased online through Ticketmaster, the refund option is available when you access your tickets through your Ticketmaster account. If you purchased in person at our Box Office or in Suite 100, please bring your tickets, along with your valid photo ID and credit/debit card used for purchase, back to us in order to request your refund. All refunds are given in the same manner as the tickets were originally purchased.
What is a valid form of ID?
All patrons wishing to enter 21 + sections must have a valid form of photo identification. In addition, all patrons must have a valid form of photo identification to enter events with age restrictions. We will deny entry to anyone presenting fraudulent identification. No refunds.
Acceptable Forms of Identification:
- Valid Photo United States Issued ID
- Valid Photo Passport
- Original Birth Certificate (must have raised seal) along with another Current Photo ID
Unacceptable Forms of Identification (list not exhaustive)
- School ID
- Firearm/Conceal & Carry ID
- Photocopy of Valid ID
- Digital Copy of Valid ID
- Temporary Driving Permits
- Those which do not contain a photo or the state’s raised seal are not acceptable forms of identification for proof of age.
- Other (Company’s Sole Discretion)
What is the “minor surcharge”?
The minor surcharge is a $2.00 cash fee collected at the door from patrons who are under the age of 21. Since we incur additional expenses presenting all ages events, this fee helps us offset these costs and continue to provide entertainment for all.
Please see the Calendar page to determine if a minor surcharge applies to a specific show of interest.
Are there places to sit at The Pageant?
Seating arrangements vary on a show-by-show basis. To determine the seating arrangement for a specific show of interest please visit our Calendar page or call us at 314.726.6161.
What should I do if I require special accommodations?
Please refer to our Special Accommodations Policy. If you need additional assistance, please contact us at 314.726.6161 prior to the day of the event. Please give us as much advance notice as possible so we have time to respond to your request.
What time should I arrive to get a good place to see the show?
The Pageant is designed so that everyone inside the venue can view the stage. Seating arrangements vary on a show-by-show basis. For a sold out show, it’s not uncommon for lines to form early in the day. Other times, you could arrive at show time and still find a preferred spot. Since finding a “good place” is based on personal preference, we recommend that you arrive as early as you’re comfortable waiting.
Keep in mind – seat saving is strictly prohibited. Please be respectful of your fellow patrons by adhering to this policy.
How can I take advantage of The Halo Bar’s, Suite 100’s or Delmar Hall’s Early Entry Programs?
Early Entry allows you to enter the venue prior to the main doors opening.
At The Pageant, for those under 21 years old, please visit the Suite 100 page for more information. For those over 21 years old, please visit The Halo Bar page for more information.
At Delmar Hall, those of all ages inside the bar area will enter the venue prior to the main doors opening. The bar inside Delmar Hall opens at 6pm on show days and has a limited capacity.
Please note: Early Entry Programs are not available for every show and can be cancelled with or without notice at the sole discretion of the artist or venue.
Where should I park/stay/eat?
Please visit the Directions/Parking/Local Area section.
What is defined as a “small camera” in your camera policy?
Generally speaking, “small cameras” are defined as smaller than 5”, point and shoot cameras without a detachable lens or a telescoping lens longer than 5”.
Is food available at The Pageant, Delmar Hall and/or The Halo Bar?
The Pageant, Delmar Hall, The Halo Bar and Suite 100 sell small packaged snacks. Customers are permitted to bring outside food into these areas however outside beverages are not permitted. Visit the Loop website for additional information on local restaurants.
Are debit/credit cards accepted? What about for band merchandise?
Credit and debit cards are gladly accepted anywhere at The Pageant, Delmar Hall, The Halo Bar and Suite 100 provided a matching valid photo ID is presented. Whether or not band merchandise accepts debit or credit cards depends on the individual artist. ATM machines are located inside The Pageant, Delmar Hall, The Halo Bar, Suite 100 and the Box Offices for your convenience.
I used my debit/credit card at the bar. Why is my transaction reflecting an incorrect amount?
When you use a debit or credit card to start a tab at the bar, our system initially preauthorizes $25.00 to verify funds are available. The system continues to preauthorize funds as your tab accumulates. Once the tab is closed, we release the pre-authorizations and process the transaction for the accurate amount. However, it can take your bank a few business days to process the release of these pre-authorizations which is why it may look as if the incorrect amount was charged to your account. If your account doesn’t clear up in a few business days, please call us at 314.726.6161.
What if I forget to close my tab?
All open tabs that are left at the bar after closing are charged to the card on file including a gratuity of 20%.
I lost something at a show. Do you have it?
All lost and found items are held for fourteen days during which you can retrieve them at Suite 100 with a matching description and/or valid photo identification. Please call us at 314.726.6161 the following day after 10am to inquire about the item.
I am part of a non-profit organization/am holding a fundraiser, can you offer anything for donation?
The Pageant and Delmar Hall will consider donating tickets to raise funds in auctions and raffles for charities, benefits, and other worthy causes through the US Mail only. Please send us the pertinent information on your organization’s letterhead, preferably with a self-addressed and stamped envelope, to the address listed below. Please keep in mind that we are not able to honor requests for specific concerts. If we are able to donate, you will receive the items from us approximately 2 weeks prior to your event.
6161 Delmar Blvd.
St. Louis, MO 63112
Please Note: Due to the coronavirus crisis, all charitable giving is suspended until further notice.
I’m interested in booking a show at one of your venues. Who can I contact?
Please reach out to firstname.lastname@example.org with information about your event or band.
Can I purchase a gift card to The Pageant or Delmar Hall?
Unfortunately, we do not offer gift cards to our venues. However, Ticketmaster does provide gift cards which can be used to purchase tickets online through their website.